We are a 100% Mexican company with extensive experience in technology development for Contact Centers and Specific Purpose, such as streamlining business processes, digital transformation and generation of digital strategies.
Our Contact Center has the technological capacity to involve the contact channels that your customers use the most; in addition to the talent required for whatever the objective may be.
We develop platforms that facilitate contact, support or sales through the accompaniment in different parts of the customer journey, regardless of the size, line of business or magnitude of your project.
We create tools capable of facilitating business processes, such as file management, case lifting and assignment, resource monitoring and more.
Platform for Contact Centers capable of integrating, managing and monitoring all the contact channels of your company in one place; also having the necessary reporting for decision making and the advantage of making mass mailings in the same platform.
It is a file management tool that allows you to create, control and update the files of your employees, all from the cloud, with the advantage of having access to information in real time from anywhere, at any time, in an agile and secure way.
Hybrid trunking technology that allows you to provide your company with the advantages of the different types of voice communication that exist, optimizing connections with your customers and without the need to require large infrastructure to achieve it.
Tracking & Case is a tool for assigning, managing and monitoring cases through tickets that makes it easier for support areas or help desks to know, report or escalate customer requests depending on the level of attention they require.
With this platform, companies will be able to visualize in a clear and complete way the information of suppliers, as well as their documentation; an important requirement for the contracting of suppliers imposed by the STPS through the REPSE.
Interact is our Social Command Center service that provides you with an operation team capable of attending your contact channels from the phone line to social networks, with the advantages offered by our Productivity platform.
This service is responsible for sending mass mailings to customers in your database with promotions according to their consumption behavior, generating traffic to your online store and facilitating the purchase of your products via the Internet.
Our Digital Marketing service is in charge of offering you an integral digital strategy tailored to your needs, knowing the outlook of your business and proposing the tools that will help you achieve your commercial objective in the most efficient way.
We have highly committed talent capable of offering you technical support when you need it; always with high availability and in your language.
Our solutions are designed to integrate effectively with other platforms, increasing their efficiency and improving your processes
Buscamos garantizar la satisfacción de nuestros clientes a través de metodologías de mejora continua que nos permite mantener los niveles de calidad de nuestros servicios.
We seek to guarantee the satisfaction of our customers through continuous improvement methodologies that allow us to maintain the quality levels of our services.
Our HQ is located near Mexico City, however, thanks to our technology and implementation processes, we have the capacity to operate throughout the Americas, both remotely and on-site according to the needs of the projects.
We have extensive experience in integrating our solutions with third parties, whether they are commercial or our clients' developments.