Tracking & Case by Data Voice, the Help Desk Management solution.
Assign, manage and solve your customers' support requests through an agile, simple and highly effective ticketing system.
Data Voice Tracking & Case will help you provide timely attention to your customers and offer first class technical support through the communication channel of the user's choice; monitoring the case at all times through a unique number (ticket) either by the user or the support team.
Users can request technical support or raise a case via call, mail, SMS message, chat, etc.
Users can request technical support or raise a case via call, mail, SMS message, chat, etc.
On the platform, there is a visual control of activities, history and stages of the case follow-up.
Allows you to raise tickets configured in your profile of requests to each area or by level 1 to n.
Allows you to validate each request raised to your department and areas involved, as well as to see the follow-up of each request and the stage each ticket is in.
Allows at the executive level to view graphs by areas of closed requests, open requests, in process, graphs by type of request, status, department, response times, among other functionalities.
