Tracking & Case by Data Voice, the Help Desk Management solution.

Assign, manage and solve your customers' support requests through an agile, simple and highly effective ticketing system.
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Help Desks

Data Voice Tracking & Case will help you provide timely attention to your customers and offer first class technical support through the communication channel of the user's choice; monitoring the case at all times through a unique number (ticket) either by the user or the support team.


Omnichannel Technology

Users can request technical support or raise a case via call, mail, SMS message, chat, etc.

Unified Attention

Users can request technical support or raise a case via call, mail, SMS message, chat, etc.

Case History

On the platform, there is a visual control of activities, history and stages of the case follow-up.

  • Registration, tracking and measurement of tickets.
  • Configuration of requests by priority depending on the impact on the operation.
  • Updating the knowledge base of cases.
  • Automated configuration of areas and requests without the need to reprogram the solution to adjust to new operating rules.
  • Reports and graphs of all types of requests, status, stage and areas.
  • Agile response for the reestablishment of essential services and incidents related to critical service failures.
User profile

Allows you to raise tickets configured in your profile of requests to each area or by level 1 to n.

Profile Supervisor

Allows you to validate each request raised to your department and areas involved, as well as to see the follow-up of each request and the stage each ticket is in.

Location Profile

Allows at the executive level to view graphs by areas of closed requests, open requests, in process, graphs by type of request, status, department, response times, among other functionalities.

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